Thank you for choosing Yes Afrik. Our Refund Policy outlines the procedures and guidelines for requesting refunds for products purchased from our website.
1. Eligibility for Refunds:
Refunds may be considered under the following circumstances:
- The item is defective or damaged upon receipt.
- The wrong item was sent.
- The item is returned within [insert number] days from the date of purchase.
2. How to Request a Refund:
To request a refund, please follow these steps:
- Contact our customer support at [insert contact email] to explain the reason for the refund request.
- If applicable, provide clear photos of any defects or damages.
- Our customer support will guide you through the next steps, including returning the item if necessary.
3. Refund Process:
Once your request is approved, we will process the refund within [insert number] business days. The refund will be issued to the original payment method.
4. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards
- Downloadable software
- Custom or personalized items
5. Return Shipping Costs: If the refund is due to an error on our part or a defective product, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping costs.
6. Cancellations:
Orders can be canceled within [insert number] hours of purchase. Once the order has been processed and shipped, it is no longer eligible for cancellation.
7. Chargebacks and Disputes:
Initiating a chargeback or dispute without contacting us first may result in the suspension of your account.
8. Changes to Refund Policy:
This Refund Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Us:
If you have questions or concerns about our Refund Policy, please contact us at info@yesafrik.com.
By making a purchase on Yes Afrik, you agree to the terms outlined in this Refund Policy.