Thank you for choosing Yes Afrik. Our Return Policy outlines the procedures and guidelines for returning products purchased from our website.
1. Eligibility for Returns:
We accept returns within [insert number] days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact our customer support at info@yesafrik.com to request a Return Authorization (RA) number.
- Clearly write the RA number on the outside of the package.
- Ship the item(s) to the address provided with the RA number.
3. Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
4. Refund Process:
Once we receive the returned item and verify its eligibility, we will process the refund within 4-5 business days. The refund will be issued to the original payment method.
5. Exchanges:
We currently do not offer exchanges. If you need a different size or color, please return the original item and place a new order.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately. We will provide instructions for returning the item and offer a replacement or refund.
7. Non-Returnable Items:
Certain items are non-returnable, including:
- Gift cards
- Downloadable software
- Custom or personalized items
8. Cancellations:
Orders can be canceled within [insert number] hours of purchase. Once the order has been processed and shipped, it is no longer eligible for cancellation.
9. Changes to Return Policy:
This Return Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us:
If you have questions or concerns about our Return Policy, please contact us at info@yesafrik.com.
By making a purchase on Yes Afrik, you agree to the terms outlined in this Return Policy.